Legal information
Privacy and cookie policy
Last updated: 4 November 2026
This policy explains how we handle the data of people who visit our property pages (such as Maravela House and Cortijo Las Lomas, on maravelahouse.casa) and ask us for information or an appointment.
1. Who is responsible for your data
- Company
- Turquesa Estate SL (CENTURY 21 Turquesa)
- Tax ID (CIF)
- B93612612
- Address
- Avenida Salvador Vicente 14, 29631 Arroyo de la Miel, Benalmádena (Málaga), Spain
- [email protected]
- Phone
- +34 952 26 20 24
CENTURY 21 Turquesa is an agency of the CENTURY 21 network. More about the agency at century21.es/agencias/turquesa.
2. What data we handle
- Contact details you give us in the form: name, email and phone, and your preferred contact channel and language.
- Your answers about the purchase: budget, timing, financing, intended use, type of viewing and the time or appointment you choose. Also your time zone, so we call you at your local time.
- Our follow-up: calls, messages and notes from the advisor looking after you.
- Where your visit came from: the campaign or ad that brought you (UTM parameters in the link).
- Browsing data: cookieless visit counts and, only if you accept them, advertising cookies (see section 8).
We do not ask for special category data. These pages are not aimed at minors.
3. Why we use it and on what legal basis
- To handle your enquiry: call or message you, arrange viewings or video tours, send your appointment confirmation and reminders, and support you through the purchase. Legal basis: steps taken at your request before a contract, which you make by sending the form (GDPR art. 6.1.b).
- To measure our advertising on Meta (Facebook and Instagram), only if you accept advertising cookies. Legal basis: your consent (GDPR art. 6.1.a), which you can withdraw at any time.
- Cookieless visit statistics and site security. Legal basis: our legitimate interest in knowing how many people visit the pages and in protecting the service (GDPR art. 6.1.f). We do not store your IP address for this.
4. How long we keep it
We keep your enquiry data while we are in contact and for no more than 24 months after the last contact, unless you ask us to delete it sooner or the law requires us to keep it longer (for example, if you buy). Advertising cookies last at most 90 days.
5. Who can access it
We do not sell your data. Only the CENTURY 21 Turquesa team handling your enquiry and these providers, acting on our behalf under contract, have access:
- Website hosting (cloud servers) and Cloudflare (secure delivery of the pages).
- Resend, to send you confirmation and reminder emails.
- Meta Platforms Ireland: WhatsApp, if you choose that channel, and ad measurement if you accept advertising cookies.
- An SMS provider, if we turn on SMS reminders.
Some of these providers may process data outside the European Economic Area (for example, in the United States). When they do, they rely on appropriate safeguards: the EU-US Data Privacy Framework or the European Commission's standard contractual clauses.
6. Your rights
You can ask us to access, correct or delete your data, to object to or restrict its use, or to receive it in a portable format, and you can withdraw your consent at any time. Email [email protected] with your name and the email or phone you contacted us with.
If you think we have not handled your data properly, you can complain to the Spanish Data Protection Agency (www.aepd.es).
7. Security
The pages use HTTPS encryption and the data is kept in systems that only authorised members of the team can access.
8. Cookies and storage in your browser
On your first visit we ask whether you accept advertising cookies. If you decline, the pages work just the same.
| Name | Purpose | Type | Duration |
|---|---|---|---|
c21-consent | Remember whether you accepted or declined advertising cookies. | Necessary (local storage) | Until you clear it |
c21-attribution | Remember the campaign that brought you, so we know which ads work. | Advertising, only with your consent (local storage) | 90 days |
_fbp, _fbc | Meta Pixel: measure visits and enquiries coming from Facebook and Instagram ads. | Third-party advertising, only with your consent | 90 days |
We also count visits without cookies and without storing your IP: each day an anonymous code is calculated that cannot identify you and changes the next day. We also note the country of each visit, as reported by our network provider.